Frequently Asked Questions

At Trpopo, we understand the special bond that exists between pets and their owners. We believe that pets are not just animals, but are a cherished part of the family. That's why we are dedicated to creating customized pet jewelry that celebrates the love and connection between pets and their human companions.

Embrace the Love with Customized Pet Jewelry - Trpopo

About Product

How to resent photos if I forget to upload the order photos?

If you forget to upoad photos, please send order number and photos to service@trpopo.com by email.

Do I need to proceed with the photos before placing an order?

No, don’t need it. Our team will process the photos according to your order. Just please send clear, high-quality photos, and please don’t send a shot screen. For more details, please refer to Photo Guide.

How about the quality of the product?

All of our products are made of high-quality materials, so the price may be a little more expensive than other brands, but the quality is definitely at a high level. We all use 925 silver, 14k, 18k gold, natural pearls, diamonds, gemstones and other raw materials to make, and each jewelry is carefully crafted by hand.

How to maintain the product daily？

To keep your 925 silver and 18k gold jewelry looking their best, they should be cleaned with a soft cloth after each wear to remove any dirt or oil buildup. To remove more stubborn dirt or tarnish on silver jewelry, a silver polishing cloth or a solution of soap and warm water can be used. Gold jewelry can also be cleaned with warm water and mild soap, followed by a gentle rub with a soft cloth.

Pearls and gemstones require gentle care to keep them looking their best. They should be wiped down with a soft cloth after wearing to remove any oily residue. Avoid exposing them to chemicals, perfumes, or extreme temperatures. To clean pearls, use a soft cloth dampened with water, and never submerge them in water or use harsh abrasives. Gemstones can be cleaned with a solution of warm water and mild soap, followed by a gentle scrub with a soft brush.

By following these tips, you can keep your 925 silver, 18k gold, pearls, and gemstones jewelry looking beautiful for years to come.

About Website Service

How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own TRPOPO profile by clicking "Subscribe” below to register.

How do I place my order?

Ordering online from trpopo.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the “CHECK OUT’ button. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

How long can items be stored for in my shopping bag?

The shopping bag your account is linked to will retain its forever. This applies to all customers.

How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

What is our return policy?

Please check full return and cancellation policy here.

Where do we ship from?

We ship package from China factory and we will use the fast shipping to deliver to you. Learn more at here.

Will I get a tracking number?

Yes of course. When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number. 

What happens if I type in the wrong address?

If you provide us with a wrong address please chat us with the chat box here or email us at service@trpopo.com and we will change it to the correct address only if your item has not been shipped yet. If you feel you made an error in your shipping address, please contact us immediately.

Where can I track my order?